Frequently Asked Questions
Check-in at Hotel D is from 3:00 pm and check-out is until 12:00 noon. Reception is open 24 hours a day, so you can arrive at any time.
Yes, Hotel D’s reception is open 24 hours a day, 7 days a week. The team is available at any time to welcome you and assist with your requests.
Yes, Hotel D has a luggage room. You can enjoy Strasbourg with peace of mind before check-in or after check-out.
You can book directly online on the official Hotel D website, by phone on +33 3 88 15 13 67 or by e-mail at [email protected].
For flexible bookings, cancellation is free of charge if made before 3:00 pm (CET) the day before arrival; after that, or in the event of a no-show, the first night is charged. For non-refundable rates, the full amount of the stay is charged in the event of cancellation or no-show.
Hotel D accepts Visa, Mastercard and American Express cards, as well as ANCV holiday vouchers (chèques-vacances).
Yes, the tourist tax is €2.86 per person per day. It is added to the room rate.
Yes, gift boxes for a stay at Hotel D are available from the Diana Hotels Collection online shop: an original way to offer a getaway in Strasbourg.
Hotel D has 34 Standard and Deluxe rooms, two Executive Suites and one Suite. All were designed by interior designer Sybille de Margerie, in a warm, contemporary style.
The Standard rooms (15 to 18 m², Queen bed) and Deluxe rooms (21 to 24 m², King bed or twin beds) accommodate up to two guests. The Executive Suites (35 m², small lounge) and the Suite (45 m², lounge) offer more space and can accommodate up to four guests.
All rooms and suites are air-conditioned and feature free Wi-Fi, a Samsung HD LED TV with satellite channels, a safe, a minibar, a coffee machine, a work desk with an international power socket, as well as bathrobes, slippers and Nuxe® toiletries.
Yes, the Executive Suites and the Suite can accommodate up to four guests: ideal for a stay in Strasbourg with family or friends.
Yes, Hotel D is accessible to guests with reduced mobility.
The Signature “Organic & Gourmand” breakfast is available as an extra, at €20 per person per day.
The buffet showcases local artisans and organic produce: breads and pastries by Thierry Schwartz, homemade jams, Alsace honey, seasonal fruit, organic yoghurts and cereals. A savoury selection completes the offer with cold meats, cheeses, including an authentic farmhouse Munster, and eggs.
Yes, Wi-Fi is free throughout the hotel. It also gives access to PressReader, so you can read thousands of newspapers and magazines from around the world free of charge.
Yes, pets are welcome at Hotel D for a supplement of €25 per day.
Yes, Hotel D is entirely non-smoking. In the event of non-compliance, a €200 cleaning fee applies.
Yes, Hotel D offers a co-working space, ideal for business travellers or remote working in the heart of Strasbourg. Each room also has a work desk.
Yes, Hotel D offers room service, so you can enjoy a relaxing moment without leaving your room.
The fitness room is open 7 days a week, from 6:00 am to 11:00 pm. It is equipped with Technogym® machines: treadmill, exercise bike, elliptical trainer, weight bench and Kinesis®.
No, access to the wellness area is included for all Hotel D guests. The sauna, relaxation room and heated loungers are available throughout your stay.
Hotel D’s treatment room offers relaxing massages, facials, body rituals and duo massages, all tailored to your wishes. For more information or to book, e-mail [email protected].
Hotel D is located at 15 rue du Fossé des Treize, 67000 Strasbourg, between the station district and the Neustadt, a stone’s throw from the Opéra national du Rhin and the Place des Halles. The cathedral and the Petite France are within walking distance.
Yes, Hotel D has a private, secure garage at €30 per night; booking is recommended. Several public car parks are also nearby.
From the A35, take exit 2 Place des Halles; from the A4, take exit 51. GPS coordinates: latitude 48.5879967, longitude 7.7473844.
Strasbourg station is a 16-minute walk or a 7-minute drive away. By public transport, take bus 10 from the Gare Centrale stop towards Gallia and get off at Place de Pierre.
Strasbourg-Entzheim airport is 15 km away, about a 20-minute drive; shuttles link it directly to the railway station. Baden Airpark (Germany) is 55 km away and EuroAirport Basel-Mulhouse-Freiburg 130 km away.
Yes, Hotel D offers a bike rental service. With 600 km of cycle paths, Strasbourg is France’s cycling capital: an ideal way to discover the historic centre, the banks of the Ill or the European district.
From Hotel D, the historic centre on the Grande Île, a UNESCO World Heritage Site, and its cathedral are about a 10-minute walk away, the Petite France 15 minutes, and the European institutions district 20 minutes on foot or 10 minutes by tram.
Yes, the Christmas markets are about a 5-minute walk from Hotel D. Every winter, the great tree on Place Kléber and the markets at the cathedral, Place Broglie and the Petite France fill the city with a magical atmosphere.
The Jardin des Deux Rives, a “garden without borders” between Strasbourg and Kehl, is a 15-minute drive or 30-minute bike ride from Hotel D. A pedestrian and cycle bridge links France and Germany there.
Yes, Hotel D holds the Green Key (Clef Verte) certification, a label that recognises concrete action for more responsible tourism: careful management of energy and water, waste reduction and committed partners.
In addition to its 4 stars, Hotel D holds the French state Qualité Tourisme™ label and the Green Key (Clef Verte) label. It is also a partner of the Marque Alsace, a guarantee of high standards of hospitality true to the region’s values.